Faq
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Questions
To refill your butane lighter, first ensure it is empty by pressing the refill valve until all remaining gas is released. Then, hold the lighter upside down and press the nozzle of the butane canister into the refill valve. Hold for a few seconds until the lighter is filled. Allow the lighter to sit for a few minutes before using it to let any excess butane evaporate.
If your lighter isn’t working, check if it needs refilling or charging. Ensure there is no debris blocking the nozzle. If it still doesn't work, refer to the user manual for troubleshooting tips or contact our customer service for further assistance.
Electric lighters are typically charged via USB. Plug the provided USB cable into the lighter and connect it to a power source such as a computer or USB wall adapter. Charging usually takes about 1-2 hours, and the indicator light will turn off or change color when fully charged.
We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and Shopify Payments. All transactions are secure and encrypted.
Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on the destination. Please refer to our Shipping Policy for more detailed information.
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.
We have a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receipt for a refund or exchange. Items must be unused and in their original packaging. Please refer to our Return Policy for more details.
For regular cleaning, use a soft brush to remove any debris from the nozzle and ignition area. If your lighter has a removable fuel tank, clean it with a soft cloth. Avoid using water or any harsh chemicals as they can damage the lighter.
Yes, we offer customization options for certain lighters. You can choose from various engraving options and designs. Please check our Custom Lighters section for more details and options.
If you receive a defective product, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement or a refund as per your preference.
You can reach our customer service team through our Contact Us page. We aim to respond to all inquiries within 24-48 hours.
Yes, we offer bulk discounts for large orders. Please contact us with your requirements, and we will provide you with a custom quote.
Many of our lighters come with child-resistant features. Please check the product descriptions for specific details on child safety features.